Greece’s Unified Social Security Fund, e-EFKA is leveraging Artificial Intelligence in an attempt to further improve citizen services by introducing a new tool named “Thaleia,” aimed at promptly addressing citizen’s inquiries.
“Thaleia,” operational since Sept. 2024, is a digital avatar developed by e-EFKA. It serves as a virtual assistant, providing answers to frequently asked questions regarding social security, pensions, contributions, and other e-EFKA services.
The new service, which has been integrated into the organization’s multichannel support system and electronic services, aims to ensure that citizens are informed quickly and easily, utilizing the modern capabilities offered by technology.
The initial outcomes are positive according to the organization’s service officials. At this stage, the questions being addressed are categorized into general inquiries about e-EFKA, insurance and contributions, benefits and Disability Certification Centers, pensions, insurance and contribution audits, debtors and cross-border social security.
“Thaleia”, the system responding to citizen inquiries, is regularly updated with new material to address a broader range of questions. A key component of this feedback loop is the Citizen Service Call Center 1555, which provides e-EFKA with fresh queries to refine its responses further.
According to officials of e-EFKA, “Thaleia” is yet another tool for citizen assistance, capable of dynamically answering questions through visual and auditory means, combined with Artificial Intelligence tools.
It is a service provided by the organization, aimed at enhancing the experience for individuals with special needs. It offers easy navigation with clear instructions, as the responses are designed to ensure they are comprehensible for people with visual impairments, hearing difficulties, and even those with cognitive or other challenges.
Source: Tovima.com
στο Google News και μάθετε πρώτοι όλες τις ειδήσειςLatest News
New Democracy Modifies Comms Team in Wake of Tempi Backlash
Former Deputy Energy Minister Alexandra Sdoukou has been appointed new spokesperson for New Democracy.
Chevron Cleared to Explore Hydrocarbons South of Crete
This step marks a significant development in Greece’s ongoing efforts to tap into its underexplored energy reserves.
Piraeus: Official Easter Shopping Hours and Retail Schedule
In anticipation of Easter, the Piraeus Chamber of Commerce has announced the proposed holiday hours for retail stores, running from Thursday, April 10 to Holy Saturday, April 19, 2025
World Day of Physical Activity: About One in Three Greek Adolescents Physically Inactive
Almost one-third (30.4%) of Greek adolescents are considered physically inactive, meaning they engage in less than three days of physical activity per week. This rate is significantly higher than the international average of 24%
Unseasonably Low Temps, Storms, Snow Forecasted for Greece
A sharp decline in temperatures will begin Sunday afternoon in Macedonia and Thrace, progressively affecting central and southern Greece through Monday and Tuesday
Higher Prices for Easter Table Staples ‘Sting’ Greek Households
As inflation and production costs continue to weigh on the market, Greek families may find this year's Easter table more expensive than in previous year
Eluned Morgan: The Parthenon Marbles should be returned to Greece
The Welsh First Minister takes a clear stance in support of the reunification of the Parthenon Marbles in an exclusive interview with TA NEA Weekend
Traffic Disruptions in Athens This Weekend for Major Cycling Event
Athens police advise all residents and visitors to plan ahead and allow extra travel time
Trump’s 10% Tariffs Take Effect, Ushering in New Era in Trade
Trump’s tariffs represent a direct break from the post-WWII global trade framework that prioritized negotiated, reciprocal tariff reductions.
Oil Price Drops 8%
The sell-off was fueled by escalating fears of a global trade war after China responded aggressively to new U.S. tariffs, signaling a deepening economic rift.
![Airbnb: Ρεκόρ διανυκτερεύσεων σε καταλύματα βραχυχρόνιας μίσθωσης – Στα ύψη η ζήτηση σε Ελλάδα [γραφήματα]](https://www.ot.gr/wp-content/uploads/2024/07/airbnb-1-90x90.jpg)
